Shipping Policy

At Rule of Odds, we aim to ensure that every order is carefully prepared, packed and delivered to the customer within a reasonable time.

Order Processing

Most orders are processed within 2 to 5 business days after successful payment confirmation.

As many of our products are 3D printed and may be made specifically for an order, customised or made-to-order products may require approximately 3 to 7 business days for production before dispatch.

The processing time may vary depending on the size, complexity, material, colour, customisation and quantity of the products ordered.

Orders are generally not processed or dispatched on Sundays and public holidays.

Shipping and Delivery

We currently ship orders across India through third-party courier and logistics partners.

Once dispatched, orders are generally delivered within 3 to 7 business days, depending on the delivery location, courier availability and other logistical conditions.

Deliveries to remote or difficult-to-service locations may take additional time.

The estimated total delivery time is:

Production or Processing Time + Shipping Time

All delivery dates mentioned on our website are estimated timelines and should not be considered guaranteed delivery dates.

Shipping Charges

Any applicable shipping charges will be clearly displayed at checkout before the payment is completed.

Free shipping may be offered on selected products, minimum order values or promotional offers from time to time.

Order Tracking

Once an order has been dispatched, tracking details will be shared with the customer through available communication methods such as email, SMS, WhatsApp or our order tracking page.

Courier tracking information may take some time after dispatch to become active.

Our Responsibility During Shipping

Rule of Odds will provide reasonable assistance with tracking and delivery-related issues until the shipment is successfully delivered to the address provided by the customer.

If a shipment is delayed, misplaced or appears to be lost while in transit, we will assist the customer by coordinating with the concerned courier partner.

Once the courier partner confirms that the order has been successfully delivered to the delivery address provided by the customer, our shipping responsibility for that order will generally be considered complete.

However, this does not affect the customer's right to contact us if the product received is damaged, defective, incorrect or materially different from the order placed, subject to the conditions mentioned below and in our Refund and Cancellation Policy.

Correct Shipping Information

Customers are responsible for providing accurate and complete shipping information, including:

Full name
Complete delivery address
PIN code
Mobile number
Any other information required for successful delivery

Rule of Odds will not be responsible for delivery failures or delays caused due to incorrect or incomplete information provided by the customer.

If you notice any error in your delivery details, please contact us as soon as possible.

We cannot guarantee that the delivery address or other shipping details can be changed after the order has been dispatched.

Failed Delivery Attempts

Courier partners may make one or more delivery attempts depending on their operating policies.

A shipment may be returned to us if:

The customer is unavailable after repeated delivery attempts
The customer refuses to accept the shipment
The delivery address is incorrect or incomplete
The customer cannot be contacted
The delivery location is found to be non-serviceable

If a shipment is returned due to reasons attributable to the customer, any additional shipping charges required for re-dispatch may have to be paid by the customer.

Delayed Shipments

Delivery may occasionally be delayed due to circumstances outside our reasonable control, including:

Courier or logistics delays
Weather conditions
Natural disasters
Public holidays
Government restrictions
Transport disruptions
Strikes
Remote delivery locations
High seasonal demand
Other events beyond our reasonable control

We will make reasonable efforts to assist with such shipments, but we cannot guarantee delivery within the original estimated time if the delay is caused by circumstances outside our control.

Lost Shipments

If the tracking information indicates that a shipment may have been lost in transit, please contact us.

We will raise the matter with the concerned courier partner and assist with the investigation.

If a shipment is officially confirmed as lost before successful delivery, Rule of Odds may provide a replacement or refund, depending on product availability and the circumstances of the order.

Damaged, Defective or Incorrect Products

Customers are advised to inspect their order shortly after delivery.

If an item is received:

Damaged during transit
Defective
Incorrect
Missing from the package
Materially different from what was ordered

please contact us within 3 days of delivery.

Customers may be requested to provide:

Order number
Photographs of the outer packaging
Photographs of the product
An unboxing video, where available
Any other reasonable evidence required to verify the issue

After verification, we may provide a replacement, refund or another suitable resolution in accordance with our Refund and Cancellation Policy.

Claims submitted after the applicable reporting period may not be eligible for replacement or refund, except where required under applicable law.

Custom and Made-to-Order Products

Many products sold by Rule of Odds may be manufactured specifically for individual orders.

Production time for customised products may vary depending on:

Design complexity
Product dimensions
Material
Colour
Printing time
Quantity
Customisation requirements

Minor characteristics that naturally occur during the 3D printing process, such as visible layer lines or slight variations in surface finish, may not be considered manufacturing defects if they do not materially affect the functionality or overall appearance of the product.

Customised and made-to-order products may also be subject to additional cancellation and return restrictions as mentioned in our Refund and Cancellation Policy.

Multiple Shipments

Products included in the same order may occasionally be shipped separately due to production schedules, stock availability or logistical requirements.

Where applicable, separate tracking details may be provided for each shipment.

Delivery Confirmation

An order may be considered successfully delivered when the courier partner records the shipment as delivered to the delivery address provided by the customer.

If the tracking status shows that the order has been delivered but you have not received it, please contact us as soon as possible so that we can assist in raising the matter with the courier partner.